Showing posts with label technology. Show all posts
Showing posts with label technology. Show all posts

The Names of MIT Media Lab: How to Describe an Innovation


There is nothing else quite like MIT Media Lab. Their mission to “invent a better future” has given us a better present. It’s Media Lab’s research and development that led to the Kindle and Nook, Rock Band and One Laptop Per Child.

While their innovative projects receive and deserve recognition, MIT Media Lab’s innovative project naming also warrants study and praise. The minds of the Media Lab seem to know as much about how to innovate as how to name innovations. 

In Describe Different, I wrote that it’s rarely easy to develop an obvious description for a product hitherto not obvious. The best practice of creating descriptors for innovations requires using words people are familiar with, but combining them in an original way. In a sense, it’s the very essence of creativity itself: combining old things in new ways.

What’s an innovative product descriptor? As an example, a new camera launched last year called the Lytro light field camera. In this case, light field camera is the innovation’s descriptor. Here’s a brief post about my work naming the Lytro. 

When it comes to naming new — really new — products, we can learn a lot from MIT Media Labs. Here are some instructive examples:

“...Systems that blur the boundary between urban lighting and digital displays in public spaces. These systems consist of liberated pixels, which are not confined to rigid frames as are typical urban screens. Liberated pixels can be applied to existing horizontal and vertical surfaces in any configuration, and communicate with each other to enable a different repertoire of lighting and display patterns. We have developed Urban Pixels a wireless infrastructure for liberated pixels.”

Wonderfully original yet self-explanatory, liberated pixels isn’t just a name, it’s a frame. It implies that other pixels are not liberated but are “an oppressed population” confined to the limited dimensions of a screen. Pixels is meant loosely, a metaphor for any point of light that could be illuminated at will in the future photopia the researchers envision. Liberated pixels demonstrates that a name can be distantly metaphoric — literally speaking, the light is neither liberated nor pixels — yet proximate enough to be descriptive. Bonus points for extending the pixels theme with urban pixels to describe the enabling infrastructure.  

“Air Mobs is a community-based P2P cross-operator WiFi tethering market.” 

Air refers to wi-fi — a creative yet familiar application of the word (cf. Apple’s AirPort and AirPlay). Mobs refers to groups of people, here communities and markets. Although mobs can be threatening and unruly, when used in a name, mobs casts off its dark sheen and becomes a playful label for a boisterous crowd. You can read more about the “positivity principle” — the phenomenon that negative words are perceived positively when they appear in a name — in the article, Red Flags and Red Herrings.  

”Storied Navigation is a novel approach to constructing a story based on a collection of digital video and audio. Media sequences are tagged with free-text annotations and stored as a collection. The system can then suggest media based on the context of the story.”

Storied Navigation is a new kind of storytelling named anew. The name’s focus is on the process of navigation (i.e. laying out a plot based on photos and videos) and bringing stories (i.e. annotations) into that process. The name belies the project’s reason for being: Until now, media-based stories have been piecemeal, a patchwork of disparate and disjointed moments that do not tie together into a seamless narrative. With Storied Navigation, a journey through media artifacts is no longer staccato, aimless wandering, but coherent and unified by a purpose: a story. In a fun twist, the word “storied” is not used as it is typically meant (legendary), but more literally yet novelly used to mean imbued with stories.

“...the goal of designing expanded musical instruments, using technology to give extra power and finesse to virtuosic performers. Such hyperinstruments were designed to augment guitars and keyboards, percussion and strings, and even conducting....The research focus of all this work is on designing computer systems (sensors, signal processing, and software) that measure and interpret human expression and feeling, as well as on exploring the appropriate modalities and innovative content of interactive art and entertainment environments. We have also expanded the hyperinstrument environment to include gestural and intuitive control of visual media.”
 Hyperinstruments.png
Hyperinstruments is a successful coined descriptor, denoting musical instruments that are beyond in some way. Hyper- brings many useful meanings: over, above, beyond, exceeding. All are relevant. This descriptor demonstrates that by taking a word that is functionally grounded, it can be augmented with a prefix to shape its meaning. Such a technique could be applied to the same root to derive non-existent neologisms (and innovations) such as meta-instruments (instruments that work beyond the instruments themselves), nano-instruments (the world’s smallest violin), mega-instruments (what Christo would play), auto-instruments (self-playing instruments, like player pianos and computers), bio-instruments (the body as music maker), and hydro-instruments (those whose sound comes from water).

Cool!

“In essence, it is a 3D printer for food.”
A few noteworthy things on this one. First, they could have called this 3D Food Printer, but they didn’t, at least not in the project description. I hope that in describing a device, it is called the 3D Food Printer because it’s bang-on. Second, Digital Gastronomy is the perfect description of the practice or art of creating food using digital technology. Computer-generated cake art would fall under Digital Gastronomy, as would the 3D Food Printer. Finally, there’s a coy proper name in Cornucopia. It suggests not only abundance, but also CORN!

“EyeRing is a wearable intuitive interface that allows a person to point at an object to see or hear more information about it.”

EyeRing is a solid, descriptive name. I like that it’s an analog to earring, which is not a ring that hears (though: cool) but one you put on your ears. EyeRing is not the only descriptor that might have been for this project: Information Ring, Vision Ring, Digital Ring, Sense Ring, and Ring of Knowledge would be equally descriptive, albeit longer. 

“Watt Watcher is a project that provides in-place feedback on aggregate energy use per device in a format that is easy to understand and intuitively compare.”

Clarity and alliteration: Two points!

“Audio spotlight can target sound very specifically.”

Great innovative descriptors often borrow from established terms in other categories. A spotlight is a beam of light that is narrowly focused. The Audio Spotlight is a beam of sound narrowly focused. Thankfully, whoever coined this didn’t try to rid the name of light by calling it a Spotsound or some such. Smartly, they knew people would give the name latitude and not be confused by the presence of the word light. Today, we rent movies from iTunes, and don’t think twice even though the name suggests music and not video. 

“Singing Fingers allows children to fingerpaint with sound.”

Descriptors don’t have to be boring or rigidly literal. A descriptor like Sonic Fingerpainting would get the job done, but why choose that when you could have Singing Fingers? Singing is understood to mean creating sound, so it fits the bill poetically.  

In the spirit of balance and eschewing unadulterated adulation, I will mention two names that might be a bit off the mark:  

“Prototype furniture concepts that mix ‘apps with the IKEA catalog’ to explore ideas on peripheral awareness, incidental gestures, pre-attentive processing, and eavesdropping interfaces when embedded into our everyday objects.”

A beautiful name, no? Attach ambient to anything and it sounds more beautiful. Ambient contusion. Ambient putrefaction. Ambient booger. See?! Ambient furniture is somewhat misdescriptive, as it’s not furniture that’s ambient but software applications. Ambient apps would be more accurate, but who’s gonna quibble when you have the audacious euphony of Ambient Furniture?   

“The Media Lab is a place where the future is lived, not imagined. Our domain is applying unorthodox research approaches for envisioning the impact of emerging technologies on everyday life. Unconstrained by traditional disciplines, Lab designers, engineers, artists, and scientists work atelier-style, conducting more than 350 projects that range from neuroengineering, to how children learn, to a stackable, electric car for tomorrow’s city.”

With caution and humility, I gently submit that the MIT Media Lab name itself is one of their lesser descriptive name achievements. To its credit, media is a big, broad word and  covers a lot of things: computers, the arts, and scads of other relevant disciplines. But the organization’s groundbreaking work in electric cars, advanced prostheses, social signals in biomedicine, and nanowires push the meaning of media beyond what’s been established. The MIT Media Lab name does not do justice to the scope of the organization: Creating a better future. I would not deign to suggest MIT Media Lab change its venerable name, just as Microsoft shouldn’t change its name just because it sells keyboards and mice, I am merely noting the irony of a reigning name that might fall a bit short of its subjects. 

If you ever have the opportunity to describe something that’s never been described before, I hope these examples from MIT Media Lab inspire you describe greatly.


Lytro, the Camera of the Future: Named by Operative Words

I've had the privilege of naming many innovative technologies in my career. But none have garnered the kinds of headlines that Lytro, a new computational photography company, has:

“Lytro Is the Camera of the Future" (CNET)
“Lytro: the ‘magic camera’ that's blown our minds” (CNET)
“Lytro Launches to Transform Photography with $50M in Venture Funds” (TechCrunch)
“Lytro’s Camera Lets You Shoot First and Focus Later” (New York Times)
“Lytro Camera to Shift Focus of Photos” (Wall Street Journal)
“Lytro Camera Lets You Focus Photos After You Take Them” (Wired)
“Camera Startup Promises a ‘Picture Revolution’” (Venture Beat)
“Lytro: The $50M Tech that May Change Photography Forever” (Fast Company)
“Lytro Changes the Way We Take Photographs” (CBS News)
“No focus, no problem! Out of focus pictures soon to go obsolete” (Examiner)
“The Making of Lytro” (K9 Ventures)
“The Future of Digital Photography” (PCWorld)

The list of headlines like these goes on and on.

When I was invited to name the company, then named Refocus Imaging, I could tell this was going to be a special project. The clients were fantastically brilliant, and there was great chemistry between us. My enthusiasm, which typically runs on the high side, was boiling over.

I was giddy over the opportunity to name the future of photography. Photography has always been near and dear to my heart: My father is a retired photographer and cinematographer, and I take pictures, too. I studied optics in college under David G. Stork, and, at Landor, named other photography technology (like Photoshop Lightroom and HP Instant Share). 

I can’t go into details about the strategy or alternative names I developed for Lytro, but I can say the project was dreamy from start to finish. Charles Chi, Lytro’s Executive Chairman, feels the same:
“Anthony was a pleasure to work with.  Very professional and effective.  I highly recommend him and would work with him again.”
Thank you, Lytro, for engaging me on this amazing assignment!

And congratulations to the Lytro team for their continuing success.

UPDATE: July 27, 2012
Sequence Branding, who designed the Lytro identity system, has posted a thoughtful piece about naming. They reference the Lytro naming and say a few kind words about yours truly. Thanks, Heather and the rest of the Sequence family!

UPDATE: July 8, 2011
The gratitude I expressed above is actually incomplete. Until now, I couldn't reveal my partner on the Lytro branding project. Now I can say, it’s Sequence Branding who hired Operative Words to create the name, Lytro. Sequence developed the brand strategy, the kick-ass logo and look and feel system, and the admirable tagline "Picture Revolution" for the company now known as Lytro.

Thank you, Sequence, for inviting me to collaborate with you on this once-in-a-lifetime assignment!

- Anth

Run Client Run: Stories from a 17-year relationship

There's nothing wrong with a one-time fling. It can be fun and fulfilling -- up to a point.

But in my experience, there's no substitute for the deeply satisfying connection when two people are committed to each other for the long run.

I'm talking, of course, about client relationships.

I've been lucky enough to have a relationship with one particular client for over 17 years. Last week, this client -- who has also become a good friend -- launched another business that I named.

I wanted to honor and thank my client by sharing our stories -- and the 11 brand names we've created. I'll also describe my thinking at the moment I named his latest venture, Run Brain Run.

In 1992, I applied for the position of Creative Services Manager at Aladdin Systems, a small software company that specialized in utilities for the Mac. David Schargel was Aladdin's  president and in charge of marketing  -- as all company presidents should be.

Working for a Macintosh software company would be dreamy. I had been an Apple fanboy ever since my Dad got an Apple II+ when I was 12. Aladdin Systems was known for StuffIt, the Mac's de facto compression standard; working for a standard-bearer like Aladdin would almost be like working for Apple. Kinda. Sorta. OK not really. But still....

After David hired me, he said my effusive cover letter got his attention. As I recall, I gushed "I eat, sleep, dream, and drool Macintosh". It sure ain't "bleed six colors" but seemed to do the trick.

And just this week -- 17 years after he first interviewed me -- David revealed the exchange that actually got me hired:
By far, my most memorable moment during your hiring was when I asked you, "Do you drink so much coffee that you sometimes start to shake?"

You did not hesitate for a split-second and said, "Is that going to be a problem?"
Not my clever cover letter. Not my creative chops. Not my enthusiasm. It was my predilection for caffeine that really won him over. And just maybe, he had a hunch that I was -- thanks to my beverage of choice -- quick on my feet. Jittery, but quick.

David and I shared an itsy-bitsy, teeny-weeny polka dot of an office. During the months we worked in close quarters, I learned a hell of a lot about real-world sales, marketing and customer service. He was a true mentor who also showed me how perfect a boss could be. To this day, I envy his ability to manage people, keep them happy, and help them perform at their best.

The first name I created at Aladdin was SITcomm, easy-to-use telecommunications terminal software that incorporated StuffIt compression.



SITcomm ostensibly stood for Simply Intuitive Telecommunications, but savvy users would spot the StuffIt file extension -- .sit -- built into the moniker. Like the company behind it, the SITcomm name was fun and breezy. Easy for online newbies, but with enough insider-appeal to appease the early-adopter, unduly-influencing, geekier-than-thou critics at BMUG.

As Aladdin Systems' Creative Services Manager, I wore a lot of hats during my three-and-a-half years: copywriter, production artist, designer, ad agency liaison, product marketing lead, product manager, spokesman, product demo guy. I had been there a year or two when David asked me to design a new corporate identity for Aladdin Systems. It would be my first-ever CI project.

The inherent difficulty of designing a logo was made more difficult by the parameters set by the company's senior management team:
  • It had to be an A
  • It had to include a lamp
Alrightythen.

This is the logo I designed for Aladdin:

To all the brilliant Landor designers I've worked with: Go ahead. Laugh away. Get it out of your system. Hopefully someday -- maaaybe -- I can recoup some of your respect.

David has always been an entrepreneur. He left Aladdin (which he co-founded with Jonathan Kahn, another longstanding client who deserves his own future post) and went into the mobile software business. This was back when Palm Pilot was the name in the PDA category and hadn't yet been shot down by Pilot Pen Corporation.

David wanted his new company name to unequivocally suggest "portable". I came up with Aportis. Probably not my best work.



Aportis' flagship app would be a hierarchical to-do manager and idea organizer. It, too, needed a name.

I remember the moment I came up with Brainforest: I was riffing on the word "brain". I liked its sound, brevity, and evocativeness. "Brain" was relevant and productive -- a good working part. I thought of compound words that included the word (like Brainstem), but also compounds that included a rhyme of "brain".

My thought stream in schematic:
brain...rain...rainforest...Brainforest!

Brainforest would serve as more than a name. It became the organizing principle -- the frame -- for the product. Brainforest stores users' content in hierarchical trees composed of branches and leaves. Neat.

David eventually got out of the software biz and sold Brainforest to Ultrasoft. Lo these years later -- at least a decade -- Brainforest is still available for download.

Our next collaboration would be for something completely different: A Portland walking tour company. After a lifetime of working in the digital realm, David was ready to go analog.

He adopted Portland Walking Tours as the DBA. That name's David's creation and to my surprise it's served him well. Standing out is a tall order for a name so descriptive. But it goes to show that there's more to a company's success than just its name. With an affable, business-savvy founder, even names like Portland Walking Tours -- or Microsoft -- can thrive.

David adopted these names I developed for specific Portland Walking Tours:
  • Epicurean Excursion - An upscale tour for foodies
  • Beyond Bizarre - Explore spooky, dark and paranormal locales (mostly for adults but also for families with kids)
  • Wokabout - A tour of Portland's Chinatown
Walking tours of Portland were just part of David's bigger vision: To create a company where "resident experts" could share their love of a place with travelers and citizens. I was asked to help name that company, too.

The new enterprise would include, but not be limited to, Portland Walking Tours. As a holding company it needed a flexible name. David asked for something business-like, since this would be a business-to-business business.

David liked Hometown Advantage when I presented it. Then, upon hearing that I registered HometownAdvantage.com, he positively loved it. As names go, it's a straight shooter. No one's getting fired for hiring a company with that name.



A year later, David approached me with a new challenge: Name an urban "game" company that would be hired for team-building "or just plain fun".

Several name objectives emerged from our early discussions:
  • It should support the key brand idea of "fun with a purpose"
  • It should not include words like "go", "adventure" or "scavenger"
  • It should appeal to corporate team leaders
  • It should appeal to residents
  • It shouldn't sound too athletic
  • It should accommodate many different types of team games and hunts in many different places
I had a blast brainstorming. These themes surfaced organically during the creative process:
  • Hunt/search
  • Games/puzzles/clues
  • Mind/brain/head
  • Groups/teams
  • Out and about
  • Race/quick
When I create names, I go deep then move laterally. Each direction is individually explored as a foundational list of relevant words, word parts and phrases accumulate. After reaching a critical mass of ideas for each theme, I cross-pollinate by combining words from the different categories.

Overlaid on that creative technique, I'll visualize myself using -- and loving -- my client's product. I put myself in an imagined moment where I'm totally absorbed and excited by the sheer awesomeness of what I'm naming. During that time, I believe the make-believe. The feelings, images, and words inspired by my fleeting zeal are fuel for names.

As I thought about David's new game company, I pictured myself in a team on a hunt. We're huddled around a notepad and puzzling through a clue. People are shouting out ideas. I feel the pressure to solve the problem before our opponents. The urgency is palpable, even though it's imagined: "Hurry! Hurry!" "Think faster!"

"Run, brain, run!"

Helllooooo....

I knew Run Brain Run was a keeper. Just three words capture the quintessential customer scenario, a snapshot of reality. Run Brain Run gives people the feeling they are listening in to a heated contest that's always in progress. A moment of visceral excitement is frozen in time, like a blink that never ends.

Run Brain Run has a distinctive yet natural structure. Very few names repeat its beginning at its end, a rhetorical device called epanalepsis. The only two examples I've found are a boy's sportswear label called No Billy No and the 1960's BBC satire, That Was the Week That Was. If you know of other epanaleptic brands, please do share.

David shared my enthusiasm for Run Brain Run. I'm so glad he ran with it.

Hat tip to Jon Supnick who designed the logo with a wit befitting the name:

Two of the games offered by Run Brain Run I also named:

David, congratulations on your new company.

Thank you for being such a great client.

Long may you run.


- Anth

Dot com is today's 800 number

A few years ago, Lexicon Branding, one of the naming firms where I worked, researched perceptions of .com, .net and .biz top-level domain names.

The research found that .coms are, in the abstract, perceived more positively over the lesser-used .biz (et al) domains. This is not surprising: Familiarity breeds trust.

But that's today. The non-.com domains will eventually become more widespread and familiar as companies struggle and fail to find great .com names. The roster of today's bad web names goes on and on; companies compromise their name and ultimately their success just to secure a .com.

That's unwise. The Lexicon research also revealed that people's perceptions of an actual website did not differ no matter what its top-level domain. So in the end, the top-level domain doesn't change perceptions.

Dot com is already losing relevance. The strength of search engines like Google makes finding companies by their name, not their domain name, easy. As a name developer, I welcome the day that the tipping point finally comes when .com top-level domains are no more special than .net, .biz, or whatever others ICANN ordains.

There was a time when only a 1-800 indicated a toll-free telephone number. Now, there are many and they are readily accepted.

The same will hold true for top-level domains.

Birth of a descriptor

Hardcore naming geeks understand that moment of quickening, when first we discover a new generic descriptor in the wild. That happened to me tonight when I read this article about 'kitchen PCs.' As computer descriptors go, 'kitchen PC' is clear and distinctive. It's too bad the product names in the kitchen PC category fall short.

The Asus Eee Top is bizarre. Is that like "Eee, a mouse"? It's a head scratcher for sure.

The Dell Studio One name is flat though inoffensive. No one would get fired for choosing such a safe name. Not sure anyone would clamor to buy one either, at least not based on the name.

The MSI Wind Top (the company name seems to be MSI Wind) is also bizarre, though mainly because of the word Wind in the company name; it just sort of comes from left field. Perhaps two companies MSI and Wind merged and this is the Frankenstein result. One interesting quality of the name is that in isolation, I was inclined to read the "wind" of MSI Wind as a breeze. But when the word "wind" is followed by the word "top" I'm suddenly unsure if it should be wind with a long "i" as in "wind a top." The context actually makes pronunciation of the name more ambiguous.

Although the Wired article suggests the kitchen PC category is new, I remember the ahead-of-its-time 3Com Audrey from the turn of the century. Today's kitchen PC marketers would be well served to find product names a little more like Audrey and a lot less like Eee Top.